Triston Dakota Mitchell

7500 E. Powell Ave

Evansville, IN 47715

 

Objective: To acquire experience in the field of accounting that I am currently going to college or to obtain a position in the technical or safety related fields in which I am already very experienced within the telecommunications industry. 

 

Work Experience

 

Metronet Inc.    Evansville, IN               Jun 2009 to Present

Safety Director & Technical Training Coordinator

·         Build, implement, and enforce the safety program for both the office and field related positions.

·         Audit and report on safety metrics.

·         Create and deploy technical training materials for all levels in the field.

·         Train all employees in both the technical and safety aspects of their positions.

 

Insight Communications Evansville, IN               Jul 2003 to Jan 2009

Southwest District Technical Trainer / Safety Director

·         Develop course material concerning the technical aspects of telecommunications specializing in external Customer Service.

·         Train and monitor new and experienced technicians on knowledge and field work in video, internet, and telephony services including network maintenance.

·         Monitor and enforce safe job practices and the use of safety equipment. 

 

Charter Communications Madisonville, KY               May 2001 to Jun 2003

Lead Technician

·         System setup and Sweep

·         Installation and Disconnects of video and internet services

·         Provide creative solutions for any issues/trouble calls that arise

·         Training new employees as needed.

·         Specializing in internal and external customer service.

·         Monitor and Maintain CLI

 

Mediacom Communications Princeton, KY               Sep 2000 to May 2001

IR2 – Installation / Repair Technician

·         Installation and repair of internet and digital products

·         Monitor and Maintain CLI

 

Education

 

American Intercontinental University – Chicago, IL                                                                         March 2012 to Present

 

Bachelor of Accounting                                                                                                          Degree in progress

Graduation Date:                                                                                                                              Sept 2014

 

NCTI Centennial, CO

 

Senior Master Technician – 12/04/08

Master Technician – 11/17/08

Master Technician HFC Systems – 11/17/08

Master Technician Customer Premises – 07/25/08

Graduate of the following NCTI courses; (most with honors):